سياسة الاستبدال والاسترجاع

For your safety, Sola Care store does not allow the return or exchange of care products, except for products that arrive damaged only. Q: Are there any fees for the return? A: When returning a damaged product, Sola Care store bears all the costs. Q: How can I exchange / return the damaged product? A: Contact via WhatsApp at 00966560498005. Q: What is the allowed period for exchanging / returning the damaged product? A: You can exchange / return the damaged product within one day of receiving the shipment. Q: How long does the exchange / return process for the damaged product take? A: The exchange / return process takes 10 working days. Q: In the return process, how can I get a refund of the amount I paid? A: The amount is refunded after the damaged product reaches us and its condition is verified, then the amount is returned to the customer, which takes 14 working days. Q: In the exchange process, what are the steps taken regarding that? A: When you wish to exchange the damaged product, and choose the alternative product, transfer the difference between the damaged product and the alternative product.